This is the Data Privacy notice of the Safehands.ie website. This document explains how we collect and process your personal data.
When you've read this, you should be able to understand how and why we collect your personal data on this website, how long we keep it and your rights with respect to any personal data that we hold.
If you have any questions, or want to exercise your rights under the GDPR, please refer to the email/physical address supplied at the end of this document.
How and why we collect Personal Data
We collect personal data via various forms and the shopping cart on the website. Should you email or call us directly, we will be provided with any personal data that you supply.
Our enquiry forms will request your name, email and/or contact number in order to facilitate communication with you. Some forms have a message box where you might also supply us with personal data.
The personal data we request and store includes your name, company name and physical address. This is so that we can create a legal invoice. We also ask for two means of contact - email address and phone number, so that we can contact you quickly if the need arises (eg if a course is suddenly cancelled). We optionally ask for the name of the candidate who is to undergo training so that our instructors know who to expect on the day. Please note we do not store your credit card details.
We routinely collect and store the IP address of any visitor whose behaviour triggers our Firewall software. We collect this information so that we can detect suspicious activity and if necessary make use of this information to prevent illegal access.
Non Personal Data Collection
How long we keep your Personal Data
If you are not a client, we routinely delete all email and personal data collected from Contact forms two years after your last communication with us. If you are a client, this data is held indefinitely. Bear in mind, we may hold your personal data in other systems such as our databasing and accounting software.
Purchases on the website
If you have made a purchase on the website we keep the data you submitted indefinitely if you are an existing client, or for 6 years following your last transaction for revenue and auditing purposes. We do not store credit card data. IP addresses collected by our shopping cart are discarded either on completion of purchase or within a few hours of inactivity.
We retain the IP address of any visitor whose behaviour triggers our Firewall software indefinitely.
Non personal data
Who we share your data with
Your name, address, transaction and credit card details will be shared with our payment gateway but only for the purposes of processing your payment, or in the event of a dispute with the payment processing. To understand more about Stripe's Data Protection policies please refer to https://stripe.com/ie/privacy
Please note that while we will never share your data unless we have to, we will only do so if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order other statutory requirement.
Your personal data may also be provided to relevant third parties in the case of our business being sold, merged or made insolvent.
Is your Personal Data secure?
Your personal data resides in the EU and is secured using the most up to date and modern technology. Bear in mind that no system is foolproof. If there's ever a breach, and we hope that never happens - you'll be notified by us in 72 hours.
We do not engage in direct or indirect marketing on this website.
You must be 16 years or older to purchase courses from our website. If you are under 16, you must get your parent's or guardian's permission before submitting personal data via enquiry forms on our website.
Your Rights under the General Data Protection Rules (GDPR)
- You have the right to retrieve a copy of your personal data in machine readable format
- You have the right to transfer your data to another provider
- You have the right to request the removal of your data ("right to be forgotten")
- You have the right to request a restriction from processing your data
- You have the right to withdraw your consent to our use of your personal information at any time
- You have the right to have your request dealt in 30 days of receipt
If you wish to exercise your rights please send details of your request along with 2 photocopies of recent bills (or similar) which show your name, your address and a date no later than 3 months from the date you sent your request to:
Or by post to:
1 Cian Park
Dublin D09 K7F8
In case of a dispute you have the right to contact the Data Protection Authority, please see: https://www.dataprotection.ie